Incidents | Helm Incidents reported on status page for Helm https://status.helmkit.com/ https://d1lppblt9t2x15.cloudfront.net/logos/dc6dcf970650c2334d33aae6df01e889.png Incidents | Helm https://status.helmkit.com/ en Application is down https://status.helmkit.com/incident/867414 Wed, 08 Apr 2026 21:35:28 -0000 https://status.helmkit.com/incident/867414#d494f2b5cdc16c7ddef1f0c6e4c81223b6b65b97f032c528ed60f9741a3ff177 Application recovered. Application is down https://status.helmkit.com/incident/867414 Wed, 08 Apr 2026 21:23:22 -0000 https://status.helmkit.com/incident/867414#6d7f03f42eabae8ad2ff5a26612b4c01d0c3f1ada884899e3a29a06b55b8f4db Application went down. Data gateway and Eden are down https://status.helmkit.com/incident/857295 Wed, 25 Mar 2026 13:38:31 -0000 https://status.helmkit.com/incident/857295#b4c35e061d56c0eb15203b58b336d5d465cbc7342c614a0aff17bc45ba100aeb Eden recovered. Data gateway and Eden are down https://status.helmkit.com/incident/857295 Wed, 25 Mar 2026 13:32:49 -0000 https://status.helmkit.com/incident/857295#ed7a44182757bcc752a249417213fb55eb0a1ce2f7ebbd03192c32e79f8b9882 Eden went down. Data gateway and Eden are down https://status.helmkit.com/incident/857295 Wed, 25 Mar 2026 12:18:54 -0000 https://status.helmkit.com/incident/857295#91d152172ba31de231ccbfce67f37eab7a00a3188de87b7d3dfc733e61da452a Data gateway recovered. Data gateway and Eden are down https://status.helmkit.com/incident/857295 Wed, 25 Mar 2026 12:10:38 -0000 https://status.helmkit.com/incident/857295#7c88081f3a84c2be6ec2a7cd2c4bc75f241ceced416a9993a1cff99f942abc0e Data gateway went down. Data gateway is down https://status.helmkit.com/incident/856443 Tue, 24 Mar 2026 18:46:20 -0000 https://status.helmkit.com/incident/856443#6098b5dc75e1dfe98b650c67129c776f61d9bf3267f4cac8c1699cfb217dd189 Data gateway recovered. Data gateway is down https://status.helmkit.com/incident/856443 Tue, 24 Mar 2026 18:40:36 -0000 https://status.helmkit.com/incident/856443#7422e26d42f4ca2656c21e95e186acb36097060142613c6e7acf97c0e81da64c Data gateway went down. Data gateway is down https://status.helmkit.com/incident/856443 Tue, 24 Mar 2026 14:18:52 -0000 https://status.helmkit.com/incident/856443#8633ce0eeb8b6618978c67882b3d051e402509a1d289b9bb5fa02550a0a59e96 Data gateway recovered. Data gateway is down https://status.helmkit.com/incident/856443 Tue, 24 Mar 2026 14:10:31 -0000 https://status.helmkit.com/incident/856443#f5e7a380010bbe47d47c3f4bfc1aa9d0545fc6fa486346721298e1b8229e35e7 Data gateway went down. Eden is down https://status.helmkit.com/incident/855821 Mon, 23 Mar 2026 23:26:39 -0000 https://status.helmkit.com/incident/855821#b718d023d0c71488ca25262007fe4e197f03a3bd7cc388fcf3a99df995fa25be Eden recovered. Eden is down https://status.helmkit.com/incident/855821 Mon, 23 Mar 2026 23:15:15 -0000 https://status.helmkit.com/incident/855821#3c2ba5a1ecc0a622f394cbf1b95d307dccb8c36d8bb5e40cac785b3b1c55981b Eden went down. Data gateway and Eden are down https://status.helmkit.com/incident/854383 Sat, 21 Mar 2026 19:33:59 -0000 https://status.helmkit.com/incident/854383#0b1bf857702d2652da192e1d81d80b2d49db43b459f1b4f4d9a396a4b2f3f03c Data gateway recovered. Data gateway and Eden are down https://status.helmkit.com/incident/854383 Sat, 21 Mar 2026 19:32:23 -0000 https://status.helmkit.com/incident/854383#8649cfe7ca76da5170bb9581721e9503f42690451fbde3161f4dfa7b28e292b0 Eden recovered. Data gateway and Eden are down https://status.helmkit.com/incident/854383 Sat, 21 Mar 2026 19:23:21 -0000 https://status.helmkit.com/incident/854383#e3dc6ac5fe6f8fb351d3c4d2a6ac30aeb33d53113125cfa72bf64cb22b9ba4a9 Eden went down. Data gateway and Eden are down https://status.helmkit.com/incident/854383 Sat, 21 Mar 2026 19:19:19 -0000 https://status.helmkit.com/incident/854383#cdea83a1c65b79c5ca0a1390d40bfabd8eb106794f529e2fc4f9262fd74afc27 Data gateway went down. Data gateway, Application, and 1 other service are down https://status.helmkit.com/incident/846009 Tue, 10 Mar 2026 14:02:30 -0000 https://status.helmkit.com/incident/846009#b8cf6b66defbc39f0fb2d797a6b69c3f8fc8f0ce489abc0dcb4f907506091253 Application recovered. Data gateway, Application, and 1 other service are down https://status.helmkit.com/incident/846009 Tue, 10 Mar 2026 13:56:24 -0000 https://status.helmkit.com/incident/846009#feb42e541a318f423518310cab94b4dd9884b0939d99ef9d04c77d9bf548d850 Application went down. Data gateway, Application, and 1 other service are down https://status.helmkit.com/incident/846009 Tue, 10 Mar 2026 12:01:01 -0000 https://status.helmkit.com/incident/846009#71a50049ea6d77e8d956b233a92346d1d71c596008c622bd889e68227dffe665 Data gateway recovered. Data gateway, Application, and 1 other service are down https://status.helmkit.com/incident/846009 Tue, 10 Mar 2026 11:59:26 -0000 https://status.helmkit.com/incident/846009#84b1c909f470e386243efe71183df7e9a850dcafe351ca7236a456a14576d68f Eden recovered. Data gateway, Application, and 1 other service are down https://status.helmkit.com/incident/846009 Tue, 10 Mar 2026 11:54:51 -0000 https://status.helmkit.com/incident/846009#3cafe7f0dd50df4f85e6d63543e924c90f70ccb8ba22a684954232402d2e7d5a Data gateway went down. Data gateway, Application, and 1 other service are down https://status.helmkit.com/incident/846009 Tue, 10 Mar 2026 11:53:20 -0000 https://status.helmkit.com/incident/846009#9baea468dc1813d3ba2b6776b078bd6e974f208979c948bf1e8d7f5de7288c5e Eden went down. Data gateway and Eden are down https://status.helmkit.com/incident/844098 Sun, 08 Mar 2026 04:38:28 -0000 https://status.helmkit.com/incident/844098#6032ed4faaf0473f99ad87c6a1c3f5f6daac9e092abafc092e373bad5700a771 Eden recovered. Data gateway and Eden are down https://status.helmkit.com/incident/844098 Sun, 08 Mar 2026 04:37:04 -0000 https://status.helmkit.com/incident/844098#39925294e52079a85c27f5ae8d0ff81e52a99a927f702b4a96c5d02e4e43fadb Data gateway recovered. Data gateway and Eden are down https://status.helmkit.com/incident/844098 Sun, 08 Mar 2026 04:32:49 -0000 https://status.helmkit.com/incident/844098#e423b4fe9064baaadd338af0fd8597b13b569876315f62514aa508d5adabf776 Eden went down. Data gateway and Eden are down https://status.helmkit.com/incident/844098 Sun, 08 Mar 2026 04:31:24 -0000 https://status.helmkit.com/incident/844098#deb0ee02db589d08b7d7d41719c6f6e717448d338faec7f3f5205cc06eac9c3e Data gateway went down. Elevated API latency and errors https://status.helmkit.com/incident/843843 Sat, 07 Mar 2026 23:03:00 -0000 https://status.helmkit.com/incident/843843#1d227dddbfe0946886d85d3144d0ec5907e4a272aa5c9b7d506f3350aa420915 The issue has been resolved. The root cause was related to corrupted state in our data synchronization layer. We've rebuilt the affected infrastructure and confirmed all services are fully operational. We've also deployed improved error monitoring to ensure faster diagnosis if similar issues occur in the future. Elevated API latency and errors https://status.helmkit.com/incident/843843 Sat, 07 Mar 2026 21:54:00 -0000 https://status.helmkit.com/incident/843843#3644d54a2c14c336c35fb8ad594d3eeb5c3a28ffcebb3b038cffbaf623857f77 We're experiencing issues with our internal API that may affect dashboard availability for some users. Our team is actively investigating and will provide updates as we learn more. Data gateway is down https://status.helmkit.com/incident/842574 Fri, 06 Mar 2026 14:51:58 -0000 https://status.helmkit.com/incident/842574#7eb34dc673d997c97d08a33f1df4117e6e95baff64cc9410a1a5461529de8daa Data gateway recovered. Data gateway is down https://status.helmkit.com/incident/842574 Fri, 06 Mar 2026 14:42:48 -0000 https://status.helmkit.com/incident/842574#ab63b6d7b4cb78a7616cda7a15924d96f8e94cd7f64a671f4be51c1adf3217ca Data gateway went down. Application is down https://status.helmkit.com/incident/840747 Thu, 05 Mar 2026 01:23:28 -0000 https://status.helmkit.com/incident/840747#6a1e0f416485d75fb9e0ea96ca6fd666c94e43039de913e04d3b528a73a37e12 Application recovered. Application is down https://status.helmkit.com/incident/840747 Thu, 05 Mar 2026 01:17:27 -0000 https://status.helmkit.com/incident/840747#209e477071160192e463c220ad202535ebe0f90075201c451f335a4c0c988062 Application went down. Data gateway is down https://status.helmkit.com/incident/837591 Mon, 02 Mar 2026 07:09:52 -0000 https://status.helmkit.com/incident/837591#a6a1ff5e8fed8d2ace8adc39a708be2f9c2f1cc421dc049d1ef71b3d611c1e9b Data gateway recovered. Data gateway is down https://status.helmkit.com/incident/837591 Mon, 02 Mar 2026 07:04:03 -0000 https://status.helmkit.com/incident/837591#245186914dad42dc072ce879773d3094e17d474c67599a3e8eafc3a62d41e6d5 Data gateway went down. Data gateway and Eden are down https://status.helmkit.com/incident/837217 Sun, 01 Mar 2026 20:42:53 -0000 https://status.helmkit.com/incident/837217#283ca5cda0948ee14a83472cadc0216d2f26888625aeaba0a87a317ef9cefc12 Data gateway recovered. Data gateway and Eden are down https://status.helmkit.com/incident/837217 Sun, 01 Mar 2026 20:41:19 -0000 https://status.helmkit.com/incident/837217#5ed7864372835b968666bc7ff87054f7f3fcd2649234b3a337b82dc61d369c25 Eden recovered. Data gateway and Eden are down https://status.helmkit.com/incident/837217 Sun, 01 Mar 2026 20:36:16 -0000 https://status.helmkit.com/incident/837217#1463f60a1bd02216227c77d8753d2dc187712fba49332f7544115e0bef544283 Eden went down. Data gateway and Eden are down https://status.helmkit.com/incident/837217 Sun, 01 Mar 2026 20:34:22 -0000 https://status.helmkit.com/incident/837217#e62b7b1d052c80cf25d6e54301bd2f39f44b47acbe2d8029286c4476bfcb1d82 Data gateway went down. Data gateway and Eden are down https://status.helmkit.com/incident/834500 Thu, 26 Feb 2026 21:25:06 -0000 https://status.helmkit.com/incident/834500#86d4d6d6cae45b36a2a7c7f5079df2202bddcf5d48ac7c8f976885cfc42e5d15 Data gateway recovered. Data gateway and Eden are down https://status.helmkit.com/incident/834500 Thu, 26 Feb 2026 21:23:29 -0000 https://status.helmkit.com/incident/834500#385e2fc22e1649360274dfc69ec4eedcdc92bb5ceba1f2ad2aa454e63f5720ca Eden recovered. Data gateway and Eden are down https://status.helmkit.com/incident/834500 Thu, 26 Feb 2026 21:17:47 -0000 https://status.helmkit.com/incident/834500#0cbe758977601747b0e8ba5c8d1088e71a86b2314a14efde25ca12fc58585014 Eden went down. Data gateway and Eden are down https://status.helmkit.com/incident/834500 Thu, 26 Feb 2026 21:16:43 -0000 https://status.helmkit.com/incident/834500#b774f6796c7a023e0ad51e198fdc1f3b1c7e94a2a6851311a53b0562cbb0aea3 Data gateway went down. Data gateway and Eden are down https://status.helmkit.com/incident/831801 Tue, 24 Feb 2026 04:14:31 -0000 https://status.helmkit.com/incident/831801#f71224009c3f3d81555c1c2f475a383890d205c33f0bb8bb2532ecbcfdc55bbe Eden recovered. Data gateway and Eden are down https://status.helmkit.com/incident/831801 Tue, 24 Feb 2026 04:12:57 -0000 https://status.helmkit.com/incident/831801#44913c0d60bc1d5f7ab2b3ff650411964094855885edeaff531f8e045fdcc996 Data gateway recovered. Data gateway and Eden are down https://status.helmkit.com/incident/831801 Tue, 24 Feb 2026 04:06:51 -0000 https://status.helmkit.com/incident/831801#1c3bbea46f610dcef2d741907ecd05d00fee803148c78c6d728f0086f7096a86 Data gateway went down. Data gateway and Eden are down https://status.helmkit.com/incident/831801 Tue, 24 Feb 2026 04:05:19 -0000 https://status.helmkit.com/incident/831801#caf0394053ff75c6c9047c7c52ae3bf7f57b28de689b3d98eb06b509be97bf00 Eden went down. Data gateway is down https://status.helmkit.com/incident/831307 Mon, 23 Feb 2026 14:09:57 -0000 https://status.helmkit.com/incident/831307#f486fbafac6da4c7f95d01aba0a477ec5c701ce195be83ff4c6cf2dedd409fe7 Data gateway recovered. Data gateway is down https://status.helmkit.com/incident/831307 Mon, 23 Feb 2026 14:04:20 -0000 https://status.helmkit.com/incident/831307#b304a80281259947759c6bf9e77b4b14e8bef6448f832bb7735df647d26a345f Data gateway went down. Data gateway is down https://status.helmkit.com/incident/829647 Fri, 20 Feb 2026 17:30:53 -0000 https://status.helmkit.com/incident/829647#7374aacb112c8e4ecc23902dd6868499cc92ff0bf543120467e703b644f0724c Data gateway recovered. Data gateway is down https://status.helmkit.com/incident/829647 Fri, 20 Feb 2026 17:24:53 -0000 https://status.helmkit.com/incident/829647#10566eed7ffca5f971af17d1a65a79c07ac118b02994249047efdb60f2a5d16b Data gateway went down. Eden is down https://status.helmkit.com/incident/828872 Thu, 19 Feb 2026 23:02:32 -0000 https://status.helmkit.com/incident/828872#5de8405bdf90fb0b58b2f97ed5250568ed1e71feade5cafff7df12c7330973f8 Eden recovered. Eden is down https://status.helmkit.com/incident/828872 Thu, 19 Feb 2026 22:57:23 -0000 https://status.helmkit.com/incident/828872#96ec0cb59acd9c02171496c13edf18ebe191ffd67ac2d9ab7929d079deee9157 Eden went down. Eden is down https://status.helmkit.com/incident/828872 Thu, 19 Feb 2026 15:41:28 -0000 https://status.helmkit.com/incident/828872#12a719a1980c2700825b0df763ac992ade50680e8eafb47083708386f133ce6a Eden recovered. Eden is down https://status.helmkit.com/incident/828872 Thu, 19 Feb 2026 15:36:23 -0000 https://status.helmkit.com/incident/828872#013a00989fe23821aa03965953561122087be5b429d122f1932fae39654a4500 Eden went down. Eden is down https://status.helmkit.com/incident/827930 Wed, 18 Feb 2026 12:35:21 -0000 https://status.helmkit.com/incident/827930#b90573d9127a8ab4ff2ca508e1837ecb32ccca5b25f3c0cde00029fe2397b91c Eden recovered. Eden is down https://status.helmkit.com/incident/827930 Wed, 18 Feb 2026 12:03:20 -0000 https://status.helmkit.com/incident/827930#de99f9c1fd39eaf43dd2de1adfa87a7295ad2831ecdb091794f6f29e0b4c5359 Eden went down. Eden is down https://status.helmkit.com/incident/827930 Wed, 18 Feb 2026 10:23:20 -0000 https://status.helmkit.com/incident/827930#91901f8cb42007b835f5174f11328f7771edc0f16b071b2348c1b108576e8294 Eden recovered. Eden is down https://status.helmkit.com/incident/827930 Wed, 18 Feb 2026 10:15:30 -0000 https://status.helmkit.com/incident/827930#7bbeb9d7642edd60b5253143c5d5c2ff9cf866c5159a4d95d33aa26265d2ec05 Eden went down. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 20:21:57 -0000 https://status.helmkit.com/incident/811082#f534d0d58f25e94e9f097e125bf6ab672e905cb8723dd7b760754ca162827fd7 Data gateway recovered. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 20:13:46 -0000 https://status.helmkit.com/incident/811082#cb00f30da11cc394cbb052ca20121f1d9f63373b1d00a4481ead6e8e2d865fdc Data gateway went down. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 19:38:45 -0000 https://status.helmkit.com/incident/811082#17da3603825ab99874011f0a2f2bd0d1117cbfd4ec7d05a8277e346d27706d06 Eden recovered. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 19:30:35 -0000 https://status.helmkit.com/incident/811082#7044e18c18516c0a4028ef6cbca2a3eaf65ebea87bd517f8f052cb8cd4af39b1 Eden went down. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 19:24:54 -0000 https://status.helmkit.com/incident/811082#e6133cd0a915a9ceae225ccf042bc07abc3eac4b7acab032771b17ec3266a265 Data gateway recovered. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 19:23:41 -0000 https://status.helmkit.com/incident/811082#f591b13bc8c9c9b76450360c32e2d894d52d5a8e3410963b5eda24efd4ad14ae Eden recovered. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 19:10:23 -0000 https://status.helmkit.com/incident/811082#a601cc16b1a9629efa897da82542138cf3b77cded32cfee8b1972c1ddde9cf73 Data gateway went down. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 19:09:16 -0000 https://status.helmkit.com/incident/811082#d21b35b7a63974716e1662d134e98dc53922683a64cbd0c6cc09cab24abe9347 Eden went down. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 19:00:53 -0000 https://status.helmkit.com/incident/811082#0e2b5ec04e04c355e03e7923295e10920ebefb25fd7ab486e63c0b7aa955856a Data gateway recovered. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 18:55:16 -0000 https://status.helmkit.com/incident/811082#c582093a925ebd357c5a8719021acf8b16b4aaa09a06da8127bf425c10bd7360 Data gateway went down. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 18:43:06 -0000 https://status.helmkit.com/incident/811082#cb93b0d511dad44da66578a35faf799a302107a0fcd4aaf465cbdaf2da2f2952 Data gateway recovered. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 18:38:46 -0000 https://status.helmkit.com/incident/811082#d68e4871aa05199e93e53740cc764d30ea642762eb6b90508f17c731524f15f6 Eden recovered. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 18:24:27 -0000 https://status.helmkit.com/incident/811082#4b5b9c1c4c7d22f105f9a11d537141b9bfc76233f559a2e6b5b5761b9b7d421f Eden went down. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 18:22:54 -0000 https://status.helmkit.com/incident/811082#346a2968812c13e9c97671f269f05981580bc69f745a91afd82fea992e060dc6 Data gateway went down. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 16:56:31 -0000 https://status.helmkit.com/incident/811082#55c0679f9bd547eed59879a37fbda21ee74bf16eb4b41a40adb7b784c9d327da Eden recovered. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 16:51:17 -0000 https://status.helmkit.com/incident/811082#1b572a2deaf394ee2e94fc4f3ba3e6d40945b1b07d9a92f58103cd2cbe1f8109 Eden went down. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 16:50:26 -0000 https://status.helmkit.com/incident/811082#fd309cb86116bcc6d4a3525a947bd815e55114423ad935c94afe9b6a8b82cb79 Eden recovered. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 16:49:03 -0000 https://status.helmkit.com/incident/811082#8f8f6fe5b25d6896ce5a74eac15a060bb33a1124122c315a8a42379dfcb334b8 Data gateway recovered. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 16:37:28 -0000 https://status.helmkit.com/incident/811082#316371a622f9416b5448e0c09a813e619584ec5410b22c8454e24ca5c484ff56 Data gateway went down. Data gateway and Eden are down https://status.helmkit.com/incident/811082 Sat, 24 Jan 2026 16:35:17 -0000 https://status.helmkit.com/incident/811082#132045fb16371764414519ee99320a25cd3bc60feee526f8e5b3ad0a4b408ff7 Eden went down. Eden is down https://status.helmkit.com/incident/810091 Fri, 23 Jan 2026 03:41:41 -0000 https://status.helmkit.com/incident/810091#6155aee6164bd348622ea6a376970215aa6be15c029a27fc5758d648fc4e035f Eden recovered. Eden is down https://status.helmkit.com/incident/810091 Fri, 23 Jan 2026 03:36:16 -0000 https://status.helmkit.com/incident/810091#a4f892c40d14fc4e54c7a38f3d91fcbe765365aa732ee265873a4e76ed5f54da Eden went down. Eden is down https://status.helmkit.com/incident/810091 Fri, 23 Jan 2026 03:29:24 -0000 https://status.helmkit.com/incident/810091#b38418fd1516f099b23741e9a94907d90f63117c919518ad8dd378817769986c Eden recovered. Eden is down https://status.helmkit.com/incident/810091 Fri, 23 Jan 2026 03:24:17 -0000 https://status.helmkit.com/incident/810091#3e78476099da5d21becf487c365f4144856f45525684398e7d89624d0e52d496 Eden went down. Data gateway and Eden are down https://status.helmkit.com/incident/806880 Sun, 18 Jan 2026 21:48:56 -0000 https://status.helmkit.com/incident/806880#33cb8b249abd17e4460404ff7b840eac3a77b1cfbfa06b21b4066a51d18b15e3 Data gateway recovered. Data gateway and Eden are down https://status.helmkit.com/incident/806880 Sun, 18 Jan 2026 21:47:26 -0000 https://status.helmkit.com/incident/806880#f11a8f4262617263c6e7ec9f5b0b33e49155f3fdf64bff5a199dacef09c0de5f Eden recovered. Data gateway and Eden are down https://status.helmkit.com/incident/806880 Sun, 18 Jan 2026 21:28:50 -0000 https://status.helmkit.com/incident/806880#ce9a7a48714c3bd9e1a3077b2a94aecd7b0923004480970ad870c635e5386a19 Data gateway went down. Data gateway and Eden are down https://status.helmkit.com/incident/806880 Sun, 18 Jan 2026 21:27:50 -0000 https://status.helmkit.com/incident/806880#fbc5d3c59b7e4b283a7ba9dcc895d70f47722921758c9f343b3b6558d0f9aef1 Data gateway recovered. Data gateway and Eden are down https://status.helmkit.com/incident/806880 Sun, 18 Jan 2026 21:19:25 -0000 https://status.helmkit.com/incident/806880#cbec4514482991406dc0cbfbc9dab063715dae2504f4ab8c92f1e0a8a1bbe371 Data gateway went down. Data gateway and Eden are down https://status.helmkit.com/incident/806880 Sun, 18 Jan 2026 21:11:47 -0000 https://status.helmkit.com/incident/806880#798d2d88e713f2aeab92d52e2c86f9d8fe717f6a00ac21fe01e96db01a57c7d0 Eden went down. Data gateway and Eden are down https://status.helmkit.com/incident/806880 Sun, 18 Jan 2026 18:53:43 -0000 https://status.helmkit.com/incident/806880#38ee5498c21292db5f783017a40f27caacd85167c5167dcfe2298d2b5fd52706 Eden recovered. Data gateway and Eden are down https://status.helmkit.com/incident/806880 Sun, 18 Jan 2026 18:52:00 -0000 https://status.helmkit.com/incident/806880#bd8b2055894a4e6752a22080c490af8afc9669d29884cbd35514a919ae880840 Data gateway recovered. Data gateway and Eden are down https://status.helmkit.com/incident/806880 Sun, 18 Jan 2026 18:46:16 -0000 https://status.helmkit.com/incident/806880#25c2c1427598a1512f5aad90b1c16c1bebc27c5ebc09477c5153860beba282f5 Data gateway went down. Data gateway and Eden are down https://status.helmkit.com/incident/806880 Sun, 18 Jan 2026 18:44:45 -0000 https://status.helmkit.com/incident/806880#2539c52afcddec4b01a7c417d4d5f6cd2de671bab712e3a7116d2a85ed262d14 Eden went down. Data gateway and Eden are down https://status.helmkit.com/incident/806880 Sun, 18 Jan 2026 18:32:22 -0000 https://status.helmkit.com/incident/806880#422dce237cd6ba98fbcfea312c8f1fd1f042a81e11b78de3b31663cddcc08a14 Eden recovered. Data gateway and Eden are down https://status.helmkit.com/incident/806880 Sun, 18 Jan 2026 18:31:04 -0000 https://status.helmkit.com/incident/806880#55656a88b240877ea1175bd5992a639717f81475e663822cfdd6e1e8e78ff9e6 Data gateway recovered. Data gateway and Eden are down https://status.helmkit.com/incident/806880 Sun, 18 Jan 2026 18:26:50 -0000 https://status.helmkit.com/incident/806880#3148109a9da2adb26af8cb97e5c6338ddd6affe729d5563d1c772fdcfe939352 Eden went down. Data gateway and Eden are down https://status.helmkit.com/incident/806880 Sun, 18 Jan 2026 18:25:16 -0000 https://status.helmkit.com/incident/806880#ccea07e39a212f94cfe311a4931108d9c022e4073fc1ebe70b1daeb9e9b1c72a Data gateway went down. Data gateway and Eden are down https://status.helmkit.com/incident/806425 Sat, 17 Jan 2026 20:50:28 -0000 https://status.helmkit.com/incident/806425#ffa337e7db7e51dd92cd73272d4de924522375dcba57ffd4539f8937aebf5e7c Eden recovered. Data gateway and Eden are down https://status.helmkit.com/incident/806425 Sat, 17 Jan 2026 20:48:50 -0000 https://status.helmkit.com/incident/806425#535db37ee2bb58727567b73579459b09d967c12f04b6cdba2f07899c468a3f3d Data gateway recovered. Data gateway and Eden are down https://status.helmkit.com/incident/806425 Sat, 17 Jan 2026 20:08:50 -0000 https://status.helmkit.com/incident/806425#233eb169f915f29ba5ad9287efd3be3577cf5b069b59f213c2c9ff67b20da5e5 Eden went down. Data gateway and Eden are down https://status.helmkit.com/incident/806425 Sat, 17 Jan 2026 20:07:50 -0000 https://status.helmkit.com/incident/806425#28d17b270843ffba58c65b65dce1207f968e3487d3c3cdfded230f75b5104d98 Data gateway went down. Data gateway and Eden are down https://status.helmkit.com/incident/806425 Sat, 17 Jan 2026 19:45:57 -0000 https://status.helmkit.com/incident/806425#7073e185e876666d704c8ddc38502dc9c3db3f94f28d40c29f78f1db82b58ee2 Data gateway recovered. Data gateway and Eden are down https://status.helmkit.com/incident/806425 Sat, 17 Jan 2026 19:39:56 -0000 https://status.helmkit.com/incident/806425#3f250cf390f0a8be9fc6c32e7ba39d9589a252207da44f5a17ce0071fe514cdf Data gateway went down. Some services are down https://status.helmkit.com/incident/806408 Sat, 17 Jan 2026 18:45:00 -0000 https://status.helmkit.com/incident/806408#dc8629f4a8ead186a2b70c781bc293783ede140a77b0b4cb6344a5e71580c4d6 An issue with an upstream provider caused increased latency for Eden and the Data gateway for a few minutes. Situation is back to normal, and we're monitoring for further issues. Some services are down https://status.helmkit.com/incident/806408 Sat, 17 Jan 2026 18:39:20 -0000 https://status.helmkit.com/incident/806408#98cfbe32db89d211b32e5eeb00714fcb1edafc8b91164e79bb2d8878f64c5579 Eden went down. Serverless Functions Degraded Due To Platform Issue https://status.helmkit.com/incident/803720 Tue, 13 Jan 2026 18:18:00 -0000 https://status.helmkit.com/incident/803720#081d943a950441a28ec2ecf1fe76d37f592b13d96e0c03698ee99f31b41c1073 The issue affecting background and automation services has been resolved. All affected server-side functions have been restored and are operating normally. Queued and delayed processes are resuming as expected. Due to the incident, some notifications generated during the affected period may not have been delivered. We will continue to monitor the system to ensure stability. Thank you for your patience. Serverless Functions Degraded Due To Platform Issue https://status.helmkit.com/incident/803720 Tue, 13 Jan 2026 15:07:00 -0000 https://status.helmkit.com/incident/803720#24c1f1f85d9c3e8af68dacc88a553ee361559c04d2d872f674641c1a66b6ef3a We are actively working on a fix in coordination with the platform maintainers. Progress is being made, and we expect to restore affected background services as soon as the fix is finalized and deployed. Some delays may still occur while recovery is in progress. We’ll continue to share updates as the situation evolves. Serverless Functions Degraded Due To Platform Issue https://status.helmkit.com/incident/803720 Tue, 13 Jan 2026 14:45:00 -0000 https://status.helmkit.com/incident/803720#1d945c940d3b97a0d4a908b949010dc1a553ef8f0ff39be8103372e4704e3a52 We are currently experiencing a partial outage affecting several background and automation features. Some server-side functions are temporarily unavailable, which may cause delays or failures in actions such as imports, integrations, notifications, and scheduled processing. Core application access remains available, but certain background operations may not run as expected during this incident. Our team has identified the issue and is actively working to restore full functionality. We will share updates as progress is made.